Troubleshooting_2

Increasing the Timeout for DocConverter
Increasing the Timeout for DocConverter If you are converting large files, or otherwise experiencing timeout errors with DocConverter, consider increasing...
Wed, 10 Feb, 2021 at 4:38 PM
DC fails after version upgrade
Issue: We've been using DocConverter 8.1.0.19067 and recently upgraded to 10.1.1.19334  We use the following piece of code to convert document throug...
Wed, 10 Feb, 2021 at 4:38 PM
Invalid Value for HowToHandleSubDirectories
Invalid Value for HowToHandleSubDirectories when Configuring Watch Folders When configuring Watch Folders in the ActivePDF Common User Interface (CUI), se...
Wed, 10 Feb, 2021 at 4:38 PM
Error Message: Application is Busy
Error Message: Application is Busy The message filter indicates that the application is busy. Probable Cause An message box in the source file's ...
Wed, 10 Feb, 2021 at 4:38 PM
ActivePDF DC Host service Does Not Start and Logs are Not Generated
ActivePDF DC Host service Does Not Start and Logs are Not Generated Starting the DC Host service results in a timeout. No ActivePDF log files are created ...
Wed, 10 Feb, 2021 at 4:38 PM
Resolutions for Common DocConverter Error Codes
Resolutions for Common DocConverter Error Codes Resolutions for more commonly encountered error codes. Notes: See the DocConverter SDK manual for a ...
Wed, 10 Feb, 2021 at 4:38 PM
Resolution for common DocConverter Errors
Resolution for common DocConverter Errors – Log file entries See the DocConverter documentation for Error Codes - Link   DCOM errors: All related to P...
Wed, 10 Feb, 2021 at 4:38 PM
Power Point - “Unable to import PowerPoint presentation. Error HRESULT E_FAIL has been returned from a call to a COM component.”
If the following error occurs when converting power point documents, please follow steps below: “Unable to import PowerPoint presentation. Error HRESULT E...
Wed, 10 Feb, 2021 at 4:39 PM
Turn on Verbose Logging for DocConverter
Turn on Verbose Logging for DocConverter On occasion, you may be directed by Technical Support staff to turn on Verbose Logging so as to gather more detai...
Wed, 10 Feb, 2021 at 4:39 PM
1796 Printer Error
1796 Printer Error If following error is observed in the logs: Printer Not Found: AddPrinter Failed: 1796 Confirm that Printer exist under Devices a...
Wed, 10 Feb, 2021 at 4:39 PM