Customer Service FAQ

How to I tell if the license types are Developer/Annual/Perpetual?
Most commonly, production license model serial numbers that start with "002" are perpetual. ActivePDF does offer additional production license mod...
Wed, 10 Feb, 2021 at 4:38 PM
How to Create an Account in ActivePDF
How to Create an Account in ActivePDF If you are creating an account to access product downloads and serial numbers, your user name must match the user na...
Wed, 10 Feb, 2021 at 4:38 PM
Error -998
Error "-998" is a licensing issue (998) The product is not licensed or The license is expired or The build version is higher than the lice...
Wed, 10 Feb, 2021 at 4:39 PM
ActivePDF Policies
End of Life Policy ( EOL , End-of-Life) Legal Policy ( Copyrights , Trademarks , Explicit Consent , Disclaimer ) Privacy Statement ( IP Addresses , Use ...
Wed, 10 Feb, 2021 at 4:39 PM
Watermark appears on output
The watermark is specific to the license being used. Evaluation - Always watermarks Developer - Randomly watermarks Production - Never watermarks A Produc...
Wed, 10 Feb, 2021 at 4:39 PM