1796 Printer Error


If following error is observed in the logs:


Printer Not Found:
AddPrinter Failed: 1796


Confirm that Printer exist under Devices and Printer, if it does not exist or is unidentified please follow steps below to recreate the printer:



  • Control Panels > Devices and Printer

  • For Server, Meridian or Web Grabber you will see that product printermceclip0.png




    1. Go to Services.msc

    2. Stop ActivePDF P3Rest service



mceclip1.png





      1. Stop Printer Spooler service




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      1. Go to the Registry > Click start and type regedit

      2. CAUSTION: Please back up registry before proceeding, by click File > Export > Save

      3. Once backed up click the + sign, depending on the product




  • If troubleshooting DocConverter:
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\APDCMon]

  • If troubleshooting Server or Meridian:
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\APSMon]

  • If troubleshooting WebGrabber:
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\APWGMon]



  • DocConverter – APDCMon

  • Server or Meridian – APSMon

  • Web Grabber – APWGMon




mceclip3.png





      1. Once you delete the AP folder exit Registry

      2. Restart the Printer Spooler first

      3. Restart the ActivePDF P3Rest service

      4. Verify in the Control Panel > Devices and Printer the printer exist